Video

Interview Series #2 episode 4:

Neil Campbell, Chief Growth Officer at Smol, reveals his best kept marketing secret.

 

#fospha #Smol #interview series2 #ecommerce #growth #dtcmarketing 

Fospha and Neil Campbell: Interview Series #1 episode 4
Fopsha asked Neil Campbell what is his best marketing secret.

Isobel: what is the best-kept secret in marketing that you don't think people know yet?

Neil: It's a hard one to kind of say, but I also say over, over the years what I've learnt is it's kind of don't overcomplicate it. It's normally quite simple things that you do make a difference and actually returning to sort of first principles and things I got are really what, you know what make a difference.

So for example, we're testing our creatives all the time and kind of small. We're trying like what cards work and which ones don't and is this kind of you coming back and, and go viral? Can we make it fun and funny and things like that?

One of the biggest successes we've had in the last while is just to tell people that it really works. They clean your clothes, you know? So just kind of go back to the business of buying laundry. Does it work? We don't. Well, if you tell people that they do really well it may work! 

So it's those kinds of things where you think of all this complicated stuff and how do I use this new technology etc...I think sometimes it's the really simple things, but, you know, you have to test quite a lot of stuff to find out one of the one or two simple things that really work.

FAQs

Can I try Fospha for free?

At Fospha, we're so confident in the value of our solution that we offer everyone the chance to try the platform at absolutely no risk. That means that if you're not happy for any reason in the first month of working together we'll give you a full refund - no questions asked.
 
How are we able to be so confident? It's simple: we know from years of working with the best eCommerce brands in the world that we offer the best & fastest onboarding in the industry. That means that the average customer gets live dashboards within just one week. We also know that our modelling is the best in the market, so we're confident that once you get into the platform and see how well Meta and TikTok are really working, you won't want to turn it off.

Aren't attribution tools difficult to set up?

Traditionally, yes! That's one of the reasons we built Fospha - so that brands without the time or budget to take on Enterprise-level data projects could still have access to gold standard measurement.
 
Fospha is quick and easy to go live, and in most cases doesn't even require input from your tech team!

Do I need technical support to go live with Fospha?

Fospha is designed to make set up and integration quick and easy.
 
Especially if you're using out of the box platforms like Shopify, Magento or WooCommerce, the only setup that is required is granting Fospha access to your systems so we can pull the data we need to run our models. For most people this takes 15 minutes of non-technical setup time.
 
Even if you're using a custom setup or headless eCommerce system, we make it quick and easy to get started - you will just need to schedule a daily report from your backend system to be delivered via S3.
 
All the rest of the magic happens on the back end - Fospha automatically cleans, reconciles and models your data to present a single, simple view of performance that you can trust.

How do I know your model is accurate?

Fospha's model incorporates a rigorous QA process every day, selecting a best-fit set of model parameters for each client and then precisely testing them until it produces an outcome which exceeds our high accuracy threshold.
 
We also have QA checks to make sure that the data we are being passed from your systems is flowing smoothly, and alert customers in case a change you've made has caused an issue with your Google Analytics or Ads Manager setup.
 
Lastly, there is a human layer to our QA - by surfacing multiple attribution models in the dashboards, we can make sure that the data our model produces passes an eye test.

Which channels does Fospha measure?

Put simply: if it's digital, we measure it.
 
We integrate visit and conversion data from all your sources as standard, and add it to our model. We think this is essential - if your attribution platform will only integrate some of your digital marketing data, it only has a partial view of performance.
 
That means we measure your click-based channels like Paid Search, Shopping, Pmax and Affiliate. It also means we measure channels that deliver their value through impressions, like Meta, TikTok, Pinterest and Youtube.

How long does it take to go live?

Fospha is super easy to get live - the average customer spends just 15 minutes setting the platform up. That time goes on getting Fospha the Account and API access we need to connect to your key systems to our platform.
 
Once that is done, the Fospha team get busy getting your data cleaned and integrated into the platform, and running our modelling. That process takes about a week on average, so it's not long from when you sign up to when you can first start using the platform.
 
Fospha remodel 12 months of historic data for our clients too, so you can immediately see how your spend has really been performing - no need to wait while the platform gathers data!

How long does it take to start getting value from Fospha?

The average Fospha customer is using live dashboards within a week of signing up.
 
When you get your dashboards, our team will highlight the things we think you should be doing differently this month using Fospha's modelling of your last 12 months' data. From here, all you need to do pick one thing to do differently that month - we know from experience that customers who do this every month find it easy to justify the investment in the platform.
 
Of course, in the first 6 months of working together most of our customers go far beyond this, using Fospha to power their strategy, internal reporting and all their tactical optimizations too. But that's just upside. For us, it comes back to deciding to do just one thing differently in your first month of using Fospha.

Is Fospha privacy safe?

Absolutely - Fospha is built privacy-first, and doesn't rely on invasive user-level tracking to feed our models. That's why our impressions measurement wasn't affected by iOS 14, and it's why brands using Fospha will always have the edge on those that rely on pixels to track their customers.

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